Terms of Service

1. Your account

• You must be at least 16 to use Sivrce.
• One account per person. Keep your password to yourself; you're responsible for what happens on your account.
• You can delete your account at any time in the app (Profile → Delete account).

2. Credits

• Credits are prepaid booking credits. You can use them only to book in-person classes and services at partner studios on Sivrce.
• Credits have no cash value. They can't be exchanged for money or transferred to another person.
• Credits never expire, whether they come from a subscription or a top-up.
• Every class shows its price in credits before you book.

3. Subscriptions and payments

• Before you pay, we show the plan's price and how many credits it adds each month. Payments are processed by Bank of Georgia.
• Your subscription renews automatically every month and charges your card until you cancel it in Wallet.
• You can cancel at any time. Your plan stays active until the end of the month you've paid for. We don't refund the rest of that month.
• If a renewal payment fails, we try again 1, 3 and 7 days later. If it still fails, the subscription is cancelled. Credits you already have stay in your wallet.

4. Refunds

• You can withdraw from a new subscription or top-up within 14 days of paying and get a full refund, as long as you haven't used any of its credits. Booking a class with those credits means you ask us to start the service, and the right of withdrawal ends.
• If you're charged twice or by mistake, we refund the full amount to your card.
• To ask for a refund, email hello@sivrce.space. We refund to the card you paid with, usually within 10 working days.

5. Bookings and cancellations

• Each studio sets its own cancellation window, which we show before you book (usually 12 hours before the class).
• Cancel before the window closes and your credits go back to your wallet. Cancel later or don't show up, and the credits may not be returned, depending on the studio's rules.
• If a studio cancels a class, all your credits come back automatically and we let you know.
• Full classes may have a waitlist. Joining it doesn't guarantee a spot.

6. Community and reviews

• We have zero tolerance for objectionable content and abusive users, including harassment, hate speech, threats, sexual content and spam.
• You can only review classes you've attended, once per class. Reviews must be honest and about your own experience.
• You can report any review or user, and block any user, in the app. We review every report within 24 hours, remove content that breaks these rules and suspend or remove the accounts responsible.
• Studios can reply to reviews but can't edit or delete them.

7. Partner studios

• Studios pay Sivrce a platform fee on the credits they earn, as set in their partner settings (15% by default).
• Payouts are made monthly to the studio's bank account.
• Studios are responsible for their listings, schedules, instructors, prices and the classes themselves.

8. Acceptable use

Don't misuse Sivrce: no scraping, automated bookings, fake accounts, or attempts to get around payments, credits or refunds. We may suspend or close accounts that break these terms.

9. Liability

Sivrce connects you with independent studios; we don't run the classes. The studio is responsible for the class, its safety and any injury or loss that happens there. Nothing in these terms limits your rights under Georgian consumer law. Otherwise, our liability is limited to the amount you paid us in the 12 months before the claim.

10. Changes

We may update these terms. We'll tell you in the app at least 30 days before an important change takes effect. If you don't agree, you can cancel your subscription and delete your account.

11. Contact

hello@sivrce.space · Sivrce, Tbilisi, Georgia